Important Information/Terms and Conditions

Rates
Our nightly rate includes bed and continental breakfast.  Bed linen, towels and toiletries are provided. Cleaning is included.

Maximum Occupancy
We are registered to accommodate one party consisting of a maximum of 4 guests.

 Payment
For bookings made directly with us more than 8 weeks before your arrival, a deposit of 25% is required at the time of booking.  We accept bank transfers or PayPal.  Sorry, no cheques.  Bookings cannot be confirmed until your deposit is received.  The balance is due 8 weeks before arrival.

For bookings made less than 8 weeks before your arrival, payment is require in full at the time of booking.  Bookings cannot be confirmed until your payment is received.

For bookings made within 48 hours of the start of your stay, payment is required in full on arrival.

For bookings made via a booking platform eg AirBnB, their payment terms apply.

Cancellations
Deposits are non-refundable.  If you need to cancel less than 8 weeks before the start of the booked period the balance of your payment can be refunded if:

a) we are able to obtain a new booking for the dates we had confirmed with you.  (We will do our very best to do this, however, if we incur any fees in doing this these will be passed on to you.)

b) there are exceptional extenuating circumstances.  We can’t always control what life is going to throw at us.  If you do have a compelling reason for having to cancel your trip then please do get in touch to let us know and we’ll see what we can do.  (Please don’t be offended if we ask for proof.)

Taxe de Sejour
We are legally obliged to add Tourist Tax of €0.50 per person per night to the cost of your stay.  We collect this on behalf of PETR du Segreen and pay the tax to this authority.

Fiche Individuelle de Police des Touristes Etrangers
We are legally obliged to ask all non-French guests to complete a form with personal information and home contact details.  We keep this form on file for 6 months in case the local police require this information.

Check in/Check Out
Check in is after 4pm and check out is before 11am though we can be flexible.  Please let us know your travel plans and keep us informed of any changes or delays.

Smoking
Smoking is not permitted in the accommodation or elsewhere in our house.  An ashtray is provided in the rear courtyard.

Personal Liability
You are responsible for your own health and safety whilst on our premises.  Please take care.  We have quite a few steps, stairs and uneven surfaces.

We regret that our accommodation is not suitable for people with restricted mobility, small children or pets.

You are also responsible for any loss or damage to your personal possessions.  Loss or damage to our property will be charged for and is to be paid for before departure.  We respectfully ask you to remember that you are guests in our home and to treat us, our home and our belongings accordingly.

Our property is fitted with smoke detectors.  In the event of a fire please evacuate all members of your party from the building.

Data Protection
In line with European GDPR regulations, all personal information we receive from you will be kept securely whether held electronically or on paper and will be used only for the purposes of communicating with you with regards to your booking.  We will not make any unsolicited contact with you or share your details with others.  We will ask your permission to contact you for marketing purposes.

Accuracy of information
Whilst every effort has been made to ensure that all advertising material is accurate at the time of publication, we cannot be held responsible for changes or matters outside our control.  All information is given in good faith but no warranties are made regarding information provided, either written or oral.

Complaints/Concerns
Please raise any complaints or concerns with us when they arise.  We would appreciate the opportunity to address them at the time to ensure your stay with us is as enjoyable as possible.

Business Registration

Les Hirondelles, Armaillé is owned and registered as a business in France by:

Mme Catherine O’Hagan
7 Rue du Lavoir, 49420, Armaillé, France
Tel: 02 41 61 38 27

SIRET: 82814627400018